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ORIGINAL ARTICLE
Year : 2009  |  Volume : 1  |  Issue : 1  |  Page : 23-26

A survey for assessment of the role of pharmacist in community pharmacy services


1 Faculty of Pharmacy, Hamdard University, Hamdard Nagar, New Delhi - 110 062, India
2 Majeedia Hospital, Hamdard University, Hamdard Nagar, New Delhi - 110 062, India

Correspondence Address:
M S Alam
Faculty of Pharmacy, Hamdard University, Hamdard Nagar, New Delhi - 110 062
India
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Source of Support: None, Conflict of Interest: None


DOI: 10.4103/0975-7406.62682

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Objective : To assess the role of a pharmacist in a community setting and the consumer's perception in the National Capital Region. Setting : The study was conducted in the National Capital Region of India during the year 2003 - 2004. Materials and Methods : Four pharmacies were selected for this study, which were not attached to any hospital or clinic. Seventy-seven consumers, who visited these pharmacies during the study period, were selected for this study and interviewed just after they visited the pharmacy. Results : A total of 77 consumers in the age group of 11 to 72 years were included in the present study, of which 66.2% were males and 33.8% were females. It was observed that 46.7% of the consumers came for prescription medicines and 23.4% for over-the-counter medicines. Close to the general physicians' clinics and proximity to home were the most important reasons given for visiting a particular pharmacy. A majority of the consumers (n = 56, 72.7%) rated the advice given by the pharmacist as very useful, only one (1.3%) rated it as not useful at all and two (2.6%) consumers did not respond. Among the consumer groups 31 (40.3%) thought that the pharmacist had a good balance between health and business matters, 35.7% were of the opinion that the pharmacist was more concerned with making money, while 5.2% supported that the pharmacist was also interested in the health of his / her customers. The pharmacists were ranked at the top by 28 (36.4%) consumers, and favored pharmacy as the most convenient place to get advice about staying healthy. Conclusion : Most of the consumers in the present study were of the opinion that a pharmacist is concerned with the health of the consumers, although he / she was also interested in making money. Many respondents were unaware about the difference between a pharmacist and a doctor, most of them considered the pharmacist to be a doctor and this was the main problem in concluding that the pharmacy was the most convenient and best place for advice about staying healthy.


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